The travel date, time, customer name, and origin/destination are able to be exchanged. Refundable tickets may be refunded with the original form of payment at the location at which the ticket was sold. Need a refund or cancellation for your ticket? However, if an airline accepts a reservation without payment, it must allow the consumer to cancel the reservation within 24 hours without penalty. DOT has not specifically defined what constitutes a “significant delay.”  Whether you are entitled to a refund depends on many factors – including the length of the delay, the length of the flight, and your particular circumstances. If an airline unreasonably refuses to consider a bag lost after it has been missing for an unreasonable period of time, the airline could be subject to enforcement action by the DOT. etc.,) you must   contact your ticket seller directly to reschedule your travel. Ticket Refund. Please avoid busy times, use contactless payment where you can, keep your distance and take your litter with you. School/College Trips Group Hotel Deals, Corporate Contact Customer Service Pledge Unless you’re exempt, you must wear a face covering throughout your journey. Use our contact form to do so. Am I entitled to a refund of the cost of my plane ticket? Customers that purchased Flexible Fare tickets while logged into their Driven Rewards account may log in again to reschedule their travel at any time. Wedding/Family Reunions  •If you purchased your ticket from another carrier, or from a 3rd party website (e.g., Wanderu.com, Busbud.com, BusTickets.com. Of course, if you find that you don’t need your great value student bus ticket anymore, you can get a refund, subject to our standard terms and conditions. Information on Expressway Eurolines Services is available here. If you need a refund for unused tickets or tickets with valid time or journeys left on them, then please contact us at customer services between 8am and 6pm Monday to Friday. Accessibility You can get only a refund in the following conditions: Flexible (refundable) fare is purchased; The ticket isn’t used, or only one half of the ticket is unused; Refund request is submitted before the date of travel; Send your original ticket with a written refund request: Greyhound Lines, Inc. P.O. In the event of illness, business travel or vacation, unused tickets may be returned for credit toward the purchase of additional commuter tickets by using the commutation credit voucher. Please note that rescheduling your travel may not be possible. Eurolines; How can I get information on Expressway Eurolines Services or apply for a refund of a Expressway Eurolines Ticket bought online. Saver Fares are not eligible for a refund. It a shortline bus ticket for Morrisville state and i think i might be getting a ride. If an airline requires payment with a reservation, it must allow the consumer to cancel the payment and reservation within 24 hours and receive a full refund. Trailways will in some cases refund change fees and tickets. Package Express Shipping Simply register for an account using the same email on file that you use to purchase with us and we’ll automatically gather your upcoming trips where you can choose the trip you’d like to reschedule. Religious/Social Group Trips With all other fare types, your ticket is non-refundable but you can still change it for a $20 fee prior to your scheduled departure date. The following documents, for example, could be proof that you … However, you may wish to contact the connecting bus line for their specific refund procedures. Receive email updates about the latest in Safety, Innovation, and Infrastructure. For airline tickets that are purchased at least, allow passengers to cancel their reservation and receive a full refund without a penalty for, allow passengers to reserve a ticket (place it on hold) at the quoted price without paying for the ticket for. Casino/Day Trips, Our Carriers No. For USDOT specific COVID-19 resources, please visit our page. Become a Trailways Carrier If you purchased your ticket from another carrier or from a 3rd party booking website (e.g., Wanderu, Busbud, etc. Find out if you are elegible here. Refunds require a copy of the jury summons. You will receive an email regarding your booking cancellation within 24 hours. If you bought a Flexible fare you can refund or exchange your ticket for free. Terms & Conditions Refunds cannot be given to basic, economy tickets, although other classes may qualify. 1 2 Yes, it is legal to not offer refunds. Commuter Service Trailways News Try rescheduling your ticket. FAPAS. Press Release: DOT Relaunches Air Consumer Website, Office of the Assistant Secretary for Research and Technology. Was your trip cancelled due to severe weather conditions or uncontrollable event? “When there is … Trailways International 8  Any changes or cancellations following the first 24 hours incur a minimum fee of $200 per person. In the event that your travel plans change as a result of injury or jury duty, you will be required to pay the applicable change fee at the time of that change. This Refund Policy shall only be applicable for selected operators with its terms. redBus – World’s Largest Online Bus Ticketing Platform with the largest inventory of operators, routes RTCs. Log in now and select the upcoming trip you’d like to reschedule by visiting Your Account. The bus was late and I missed a connecting flight. If a passenger is owed a refund, an airline, travel agent, or online travel agency must process it within seven business days if the passenger paid by credit card, and 20 business days if the passenger paid by cash or check. Refunds may take up to 7 to 14 business days to be processed by our Customer Care Center. Contact our Customer Care Center by phone within 24 hours of your originally scheduled date and time of travel in order to reschedule your purchase made online. If you look at the Megabus web page, you cannot get a refund, but you can change dates. You can find all the fees here. If you can't make the rescheduled date, then you're entitled to a full refund. If you can’t get a refund on a nonrefundable ticket, salvage the credit. Refunds: Full refund to original form of payment or eVoucher with no fees if canceled 15 days or more before departure. In the following situations, passengers are not entitled to refunds except under very limited circumstances: Note: While airlines are not required to issue a refund for non-refundable tickets, they are free to do so or they may issue a credit or travel voucher for future use on the airline. Passengers failing to produce a current valid ticket must pay the appropriate fare and claims for refunds in such cases will not be allowed. College/University Service Tickets on unreserved services incur 25% fee if canceled an hour or more after purchase. Privacy Policy In addition, if you are unhappy with a service you may be entitled to a refund based upon our Conditions of Carriage. •If you purchased your ticket for travel from one of our retail locations you may visit any of our retail ticketing locations to reschedule your travel. Refund requests will ... Avalon Airport ticket booth. Generally, if you bought your ticket for a cancelled event from an official seller, you should be entitled to a refund, often automatically. Customers can make cancellations on the website or app. “Your odds are much better of changing the date or repurposing the ticket,” says Andrew Weinberger, a frequent air traveler who works for a real estate company in New York. Once this change fee is applied, you may submit a request to have the fee refunded. In the meantime, please submit your refund request below. Yes. ), you’ll need to contact them directly to process your refund. How to claim a refund, or replace your Oyster card or season ticket. Send all refund requests to Customer Care for consideration. B. Commutation Tickets: Except in the case of job loss, cash refunds will no longer be allowed on commutation tickets. If you did not use your ticket, you can apply for a refund for the price of the ticket minus any applicable fees. You may be able to get a refund if you no longer need your Travelcard or Bus & Tram Pass season ticket on your Oyster card. To start the process, please provide your transaction code, we will be happy to help you. Simply log in to your account on our website and select the Manage My StagecoachSmart section of MyStagecoach or call 0345 810 100. If your refund request is approved, a refund will be provided to you via the original form of payment or credited to a Driven Rewards account toward future travel. Official websites use .govA .gov website belongs to an official government organization in the United States. Airport Service If you purchased a ticket at a Trailways Terminal or Retail Agency (e.g., Bob's Hardware), you will need to contact Customer Care to begin processing your refund request. Tickets purchased at a retail location are typically processed within 5 to 7 business days. If you purchased a Flex Fare ticket you should continue to, “How do I submit my ticket for a refund?”. You can only request a refund before the travel date on you ticket. On board with bus driver. Ready to reschedule travel online? Can I get a refund at the terminal? Please continue to the next question. If you use the first half of a round-trip ticket, you can request a refund only for the unused leg of the trip. With our newly added refundable ticket feature, you can now have more flexibility and ease when you book your ticket online on BusOnlineTicket.com! In some cases, instead of paying for a change fee and a potential difference between the original ticket price and the current ticket price, it. We will be able to discuss issuing you a refund based upon the circumstances. If you have a trip planned that includes transportation on a Greyhound bus, and you have to cancel your holiday, you might be able to get a refund of the purchase price. A lock ( LockA locked padlock ) or https:// means you’ve safely connected to the .gov website. Kindly note that only tickets purchased at the time you were logged into your account will populate in your profile at this time. Check your airline’s policy before purchasing a ticket. Follow these steps: •If you purchased your ticket from Trailways.com and you were logged into your account at the time of purchase – please log in to your account to     reschedule travel. Washington, DC 20590855-368-4200. 25% fee charged if canceled less than 14 days before departure. All other Refundable fares tickets may only be refunded upon application for refund by the Greyhound Corporate Refund Department in Burlington, Ontario. Even though the confirmation e-mail lists the date and time of the departure and arrival, the ticket was valid for 1 year. The latest general information on the Coronavirus Disease 2019 (COVID-19) is available on Coronavirus.gov. Although airlines must hold a reservation for 24 hours or provide a refund to passengers at their request within 24 hours of making a reservation, airlines are not required to make changes to a ticket free of charge (for example - change your ticket to a different date or correct a misspelled name on the reservation). Return Policy Have a non-refundable fare type? If your change is due to the death of an immediate family member, the request must contain the family member’s name and relationship to you. Group Hotel Deals  This field is for validation purposes and should be left unchanged. Job Opportunities If you purchased a ticket at a retail location, you will need to contact Customer Care to begin processing a refund request. Visit the Coronavirus Information Center here. Please refer to Operators’ Refund … In normal cases, you can get a full or partial refund of your Greyhound tickets. Rail 10 Trip tickets can be refunded … Avalon City Express. Tickets purchased at a retail location are typically processed within 5 to 7 business days. Refund Terms & Conditions. Change fee refunds require a letter (on letterhead) from a licensed physician confirming that travel was not recommended due to the customer’s illness. I was thinking I need to get the refund before the scheduled date. All requests must be received prior to the ticketed date and time of travel and must be accompanied by proper documentation (see “Documentation requirements and processing” below). This page contains useful information to determine whether you are entitled to a refund for air fare or services related to a scheduled flight. Sporting Events Group Trips Southern Cross Station ticket booth. (I didn't realize a Greyhound bus ticket is NOT a reservation for a seat on the bus on that day like an airline ticket. Trips purchased online that are later determined to be a trip cancelled due to severe weather or uncontrollable event may be rescheduled for another trip up to 14 days following the original date and time of travel. Online Refunds. For general questions with refunds, please use this form to contact our Refunds Desk. Greyhound is not liable for any other travel expense caused as a result of a delay. For questions or for additional information on refunds or ticket exchanges, contact our Customer Care Center today. However, these agents are free to apply the same or similar procedures to provide equivalent or similar customer service. To refund a monthly or weekly pass on NJ Transit’s My Tix app, riders should find the pass in the All Tickets tab, swipe left and select refund. The ticket seller is responsible for giving you a refund for tickets to a cancelled event. Legal. You can keep up to date checking our main Coronavirus page. An official website of the United States government Here's how you know. St Kilda Express. The Trailways Customer Care Center is here to help. Box … Government/Political Events  Tickets can be exchanged in person at a Peter Pan ticket counter, on the Peter Pan Bus App or by contacting Customer Care by CLICKING HERE. This applies to all tickets, including Driven Rewards award tickets, and promotional fares. Box 6 6 0 6 9 1, MS 470P.O. Note: All refunds will be refunded back via the payment method stated on the refund confirmation email within 14 business days. The refund/reservation requirement for airlines does not apply to tickets booked through online travel agencies, travel agents, or other third-party agents. 1200 New Jersey Avenue, SE This includes self-isolating or not travelling due to concerns about coronavirus. In the following situations, passengers are entitled to a refund of the ticket price and/or associated fees. Refunds require either a copy of original orders directing you to pre-deployment training or to report for TAD or PCS, or a letter from your unit with contact name and unit phone number. I lost my ticket. Military Troop Transport See if your ticket is eligible for a refund here: If you purchased your ticket online through Trailways.com, or at one of our retail locations you’re in the right place. Applications for refunds of Expressway Eurolines tickets bought online should be sent to eurolinesales@buseireann.ie before the departure date. This policy applies in the following cases: Death of a traveler, traveling companion, or immediate family members; travelers actively on jury duty during the dates of planned travel; and travelers that are members of the Armed Forces on orders. In some cases, instead of paying for a change fee and a potential difference between the original ticket price and the current ticket price, it may be cheaper to request a refund for the ticket and rebook. Tickets purchased online are eligible for a refund once the printed date of travel has passed. Ticket refunds will be provided for members of our Armed Forces on orders, in the event of death and, in some cases, illness and jury duty. Don’t have an account but want to be part of our loyalty program? Most airlines will declare a bag lost between five and fourteen days after the flight, but this can vary from one airline to another. What if I purchased or reserved my ticket through a travel agent or online travel agency? The claim is made to the customer that once the ticket is purchased, the deal is sealed, and there is no way that customer can get any of his money back. Refunds … Help Center, Bus Ticket Information Having a Driven Rewards account comes with big perks and rescheduling travel is one of them. You need to make the exchange or refund request before the travel date of your original ticket. Airlines must also comply with the promises they make, and in some instances, they may be willing to offer passengers accommodations or other benefits that they are not required to provide. To apply for a refund, you must submit a request (with the original ticket) in writing. Please note: If you were not logged into your account when purchasing your ticket you must contact Customer Care to submit a refund request. DOT determines whether you are entitled to a refund following a significant delay on a case-by-case basis. How quickly is an airline, travel agent, or online travel agency required to process a refund? Travel plans sometimes change and you may want a refund for a purchased airline ticket or other related services such as baggage or seat fees. Refunds may take up to 7 to 14 business days to be processed by our Customer Care Center. “Whenever a schedule is overbooked, customers can either reschedule their trip for the next bus available or they can request a refund,” communications officer Crystal Booker said. Contact the airline directly to inquire about additional accommodations or benefits. It is a one way ticket Yes. If you receive a monthly subway, bus, Commuter Rail, or ferry pass through auto-pay, you can pause or cancel your subscription but you must do so by the 21st of the previous month. Refunds require a copy of the death certificate. He’s managed to change his ticket to a different destination and dates, paying a change fee. Rescheduling according to purchase method: Trailways.com / Terminal Locations / 3rd Party Websites, Rescheduling trips cancelled due to severe weather or uncontrollable event. 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